How to appeal an Amazon item not as described / condition complaint.

What triggers this notice

Condition complaints usually trace back to a specific process gap: returned inventory relisted without re-inspection, a grading standard that's inconsistently applied, or a supplier shipping a different condition than what was listed.

What Amazon's reviewers want to see

Reviewers want to see the gap between the listed condition and what shipped, and a concrete inspection step that closes it. Root cause should name what specifically went wrong (e.g. a used return relisted as new, a grading error) rather than 'a mistake was made.' Corrective actions should show units were pulled and reviewed; preventive measures should describe a repeatable inspection or grading checkpoint before relisting.

Common mistakes that get appeals rejected

• Blaming the customer or a warehouse error without describing what specifically changed in your process.
• Not pulling and re-inspecting the rest of the affected inventory before appealing.
• Promising to 'be more careful' instead of naming a specific inspection step.

Evidence and documentation to gather

• Photos of current inventory showing correct condition
• Updated condition-grading checklist or SOP
• Refund or return records for affected orders
• Screenshot of corrected listing condition notes

How long does it take?

These are typically reviewed within a few days once the affected inventory has been addressed and the appeal names a specific corrective process — vague appeals get sent back for more detail, adding a round trip.

Timelines vary case by case — Amazon's own communication about your specific case is always the most reliable source.

Frequently asked questions